Processing and Shipping

At PupCup Buddy, we strive to get your orders to you as quickly as possible while ensuring the highest quality. Here’s what you can expect for our shipping and processing times for customers in Canada and the USA:

Processing Time

  • Custom-Made Items: Since all our products are custom-made to order, please allow 3-5 days for processing before your order is shipped.
  • Quality Checks: Before it's sent out, each bandana undergoes a thorough quality check to ensure it meets our high standards.

Shipping Time

  • Within Canada:
    • Standard Shipping: Typically takes 3-7 business days.
    • Express Shipping: Available at an additional cost, with delivery typically within 2-3 business days.
  • To the USA:
    • Standard Shipping: Typically takes 7-10 business days.
    • Express Shipping: Available at an additional cost, with delivery typically within 3-5 business days.

    Shipping Costs and Fees

    • Within Canada:
      • Standard Shipping without Tracking: $2.50 flat rate.
      • Standard Shipping with Tracking: $14.90 flat rate
      • Free Shipping: We offer free standard shipping without tracking on orders over $50 within Canada.
      • Express Shipping: $21.90 flat rate.
    • To the USA:
      • Standard Shipping: $7.90 flat rate.
      • Free Shipping: We offer free standard shipping to the USA on orders over $75.
      • Express Shipping: $34.90 flat rate.

      Tracking Your Order (if available)

      Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and stay updated on its delivery status.

      Delays and Issues

      While we do our best to ensure timely delivery, unexpected delays can occur due to factors beyond our control, such as weather conditions or carrier delays. If you experience any issues with your shipment, don't hesitate to contact our customer service team at pupcupbuddy@gmail.com, and we will do our best to assist you.

      Important Notice

      PupCup Buddy is not responsible for lost, stolen, or undelivered packages. Once your order has been shipped, we cannot control the delivery process. Please provide an accurate shipping address and closely monitor your tracking information, if available.

      Thank you for choosing PupCup Buddy! We appreciate your patience and understanding as we work to deliver your custom-made bandanas with love and care.